Shipping Policy

FREE Express Worldwide Delivery by DHL, FedEx, Aramex, UPS or equivalent (6-12 days)

All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region. 

  • United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, India, Japan, Singapore, Malaysia, Australia/New Zealand – 6 to 10 business days.
  • Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and to all other countries – 6 to 15 business days.
  • Lebanon, Colombia, Dominican Republic, Nigeria, Kuwait, Russia, Montenegro, Iceland, South Africa – 10 to 19 business days.

Depending on the Dispatch Centre the Product will be sent by DHL, FedEx, Aramex or UPS.

Important note: Please note that all estimated shipping times stated are based on normal conditions. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.

Order Processing times:

Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 4-8 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.

Orders that are unable to be delivered

All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item’s value if that happens. So please do remember to check your address carefully when you place an order.

Separate packages

If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at [email protected] and we’ll take care of it right away.

Order Tracking

Once your order ships out and our database updated with your online tracking number, we’ll send you an email with the online tracking information which you can use to track your package. If 10 business days has passed and you still have not received this email from us, simply drop us an email at [email protected] and we’ll check it out for you right away.

Payments : Heavendeer Fashions uses all major payment acceptance solutions which are highly secured and trusted. We use PayPal, Stripe and all major credit cards, Internet Banking and Debit Cards for fast, easy and  secure payments. 

Shipping & Delivery Policy (Services) – Delivery of our products will be confirmed on your email ID. For any issues in utilizing our services you may contact our help desk on  [email protected]