FAQs

Shoes FAQs

  • The most effective way to choose your size is to take your measurements and compare them to the detailed sizing chart that we have provided on the product page.
  • This will help you pick what size is best for your body type.

For the people whose feet are fat, it is better to choose a pair of high heel shoes which is larger than the feet
and avoid thin heel shoes. Wedges are popular and more comfortable for them.

  • Have a place for your shoes or even create special storage for special shoes so that you can prevent the shoes from dirt or marks and maintain the shape of shoes.
  • Rotate your shoes. Where possible allow a day between wears and alternate with other shoes, so you can keep the shoes dry out fully whether from rain or natural perspiration.
  • Clean or polish your shoes regularly. You can get the necessary supplies like shoetrees and learn the proper way to polish on the tongue and the upper of the shoes. 
  • But know when to use shoe cream. Wax-finished or waterproof leather uppers should be treated with dubbin or a ‘waxed leather cream’ to condition, soften and protect the leather. 
  • Avoid stepping in dirt and use older shoes for dirty or damaging tasks. Keep your old shoes and you’ll get a little more use out of them and spare the newer shoes premature damage.
  • Apply a suitable waterproofing agent periodically if the outside is snow or rain. 

Once an item has no more available stock and the manufacturer is no longer making it, it is removed from our webpage as available and will no longer show up in searches.

If your shoes are not in stock and for some reason we cannot offer them, we will notify you and give you other options to choose from, or you can cancel your order.You can provide other of your favorite shoe style pictures, and after confirmation, we will reply you as soon as possible.

You can view the catalog in our website. If you find anything you want to buy, please add it to your shopping cart and then go check out.

All the information you send over our website is strictly confidential and is protected by our SSL certified web site through the industry’s most powerful encryption VeriSign. Any other information given such as email is strictly confidential and will not be used or given to any 3rd party.

Please see our Privacy Policy for more information.

New Customer Guidance

After logging  in, you can see My Account on the top right menu options. You can go to Change My Profile  to change your email address. Password and shipping information can be changed  in the list of Change Password and Contact information.

If you want to  change the information, you can login to your heavendeer fashions account, and you can change it on this page.

Please follow  the instructions below:

  • You can check if your login details and your login username is the email address which you used for registration.
  • Heavendeerfashion.com system maintenance might cause a problem – Please wait 30 minutes  and try again.
  • You need ensure that cookies from www.heavendeerfashion.com are accepted in your browser (Internet Explorer or others).
  • If the above methods still do not work, please contact our customer service,  they will help you to resolve the issue.
  • TIP: If you’re not certain whether the problem is with us or you, please test  logging in with another set of computer, or try different browsers.
  • When you registered, you made a mistake which caused that you can’t access your  account, and you’ve never made any orders. You had better to use the  registration to sign up again for a new account using the quickest way.

You may reset  your password by clicking the “Forgot password?” button on the sign  in page. Then go to your email inbox, and reset your password.

Placing Order

As a rule,  once the order has been made, the detailed information (the size, the color,  the material, etc.) of the item is not allowed to change anymore.

To post your  own review on a product, you must have completed purchase of this product. Your  review will appear on the product detail page after submission.

  •  Choose the item you want to review by pressing the “Write a Review”  button on the product page. Rate on a 5-star scale for the item  and enter your comment in the box provided.
  •  Preview your review and press the “Submit Review” button.

Our factory  staff have strict standard on professionalism, experience and credibility. We  provide you with not only 100% Guaranteed Quality and Service, but also low price.  Customers’ satisfaction is our pursuit and we are willing to try our best to  give you the best products and service. If you have any suggestions or  questions, please do not hesitate to contact our customer service.

  1. Buyer  searches for products and place an order at www.heavendeerfashion.com and makes the payment.
  2. Heavendeer Fashions ships the package. Buyer will get tracking information.
  3. Buyer receives package and checks quality and quantity of item(s).
  4. Buyer completes order and gives feedback and product review.

You can check the order status by visiting ‘Track Order’ page available at the top and bottom menus. Enter your ‘Order ID’ received at the time of placing the order and ‘Email ID’ and click on ‘TRACK’ button. Your status will be displayed on your screen.

If you are satisfactory with the item you have purchased, you just need  check out. Your order will be completed.

Yes, it is possible. We suggest you  ask us in advance to split your orders into several smaller packages, to be  shipped out on different days to avoid possible seizure.

Processing time is the time it takes to make your shoes. Generally  speaking, it will take 5-7 calendar days for professional shoemaker to make your shoes.

You should go to your shopping cart and find the item you don’t want to  buy. Please click the “remove” button on the page. That item will be removed from your shopping cart.

The best way is to contact our customer service to offer us your  information. Also when you want to check out, please go to your shopping cart  and find the “add remark” button. You can leave a message to us if  you have specific requests regarding an item such as size, color, etc. After  receiving your order, we will call you or email you to verify your information.

  • Heavendeer Fashions sends goods to you from India. So, you (or the consignee) are importers. In most cases, this means you might be liable for import duties and other taxes. Therefore, on receipt of the items it’s your responsibility to pay the taxes/charges. Drop shippers: please inform your customers about this in advance.
  • Generally, most of the couriers cannot deliver to PO box. So please provide street address.
  • A valid phone number in your account is needed. Dropshippers – please provide your customer’s phone number for couriers.
  • Sample orders are highly recommended before proceeding with large wholesale orders.

Regarding to a  Large / Bulk Order, you can place the order directly from heavendeerfashion.com according to order process, and follow guidance of the order placing process.
We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.
If you are going to place a large volume order, you can first email us at [email protected] regarding your requirement.

Shipping

The tracking  information normally appears after 2-3 business days. If no tracking  information updated after a long time, please contact us as soon as possible,  and we will contact the shipping company for you. You may also contact the  shipping company by yourself.

You can check the order status by visiting ‘Track Order’ page available at the top and bottom menus. Enter your ‘Order ID’ received at the time of placing the order and ‘Email ID’ and click on ‘TRACK’ button. Your order status will be displayed on your screen.

Payment

Heavendeer Fashions uses all major payment acceptance solutions which are highly secured and trusted. We use CashFree, PayTM and PayPal, Stripe and all major credit cards, Internet Banking and Debit Cards for fast, easy and  secure payments. 

Sorry to say  that we cannot accept cash on delivery. We cannot accept the transaction in  which goods are paid for full in cash or by certified check immediately when  they are received by the buyer.

Yes, all payments are completely safe and secure. We use CashFree, PayTM and PayPal, Stripe and all major credit cards, Internet Banking and Debit Cards for fast, easy and  secure payments.

Return / Refund

Please refer to our ‘Cancellation and Refund’ page available at the bottom of website to get detailed information regarding refund, cancellation and exchange.